FAQ

  • Question: What is MyCFAVisit.com?

Answer: MyCFAVisit.com is the official customer feedback website for Chick-fil-A. It allows customers to share their dining experience, rate food quality, service, cleanliness, and overall satisfaction. By completing the survey, participants often receive a free sandwich offer or other promotional rewards printed on their receipt. It’s a simple and quick way to help Chick-fil-A improve and get rewarded for your input.

  • Question: Who is eligible to take the MyCFAVisit survey?

Answer: To participate in the MyCFAVisit survey, you must:

  • Be a legal resident of the United States.
  • Be at least 18 years of age or older.
  • Have a recent receipt from Chick-fil-A containing a survey code.
  • Have a working internet connection and a device such as a mobile phone, tablet, or computer.
  • Take the survey within a few days of your visit.

One entry is allowed per receipt, and you must complete the survey in one sitting.

  • Question: Where do I find the survey code on my Chick-fil-A receipt?

Answer: The survey code is located near the bottom of your Chick-fil-A receipt. It typically consists of a 22-digit number. If you don’t see it, double-check that your receipt is eligible, as not all purchases include a survey invitation.

  • Question: How do I take the Chick-fil-A survey at MyCFAVisit.com?

Answer: Here’s how you can participate:

  1. Go to www.mycfavisit.com.
  2. Enter the 22-digit survey code found on your receipt.
  3. Choose your preferred language (English or Spanish).
  4. Answer a series of questions honestly regarding your recent visit.
  5. Once the survey is complete, you’ll receive a validation code.
  6. Write the validation code on your receipt and bring it on your next visit to redeem your free offer.
  • Question: What kind of questions are asked in the MyCFAVisit survey?

Answer: The survey covers various topics such as:

  • Accuracy of your order
  • Friendliness of staff
  • Cleanliness of the restaurant
  • Food quality and freshness
  • Speed of service
  • Overall satisfaction

You’ll also have the option to leave open-ended comments, which are reviewed to improve customer service.

  • Question: What reward do I get after completing the survey?

Answer: Most participants receive a validation code for a free Chick-fil-A sandwich or a similar offer printed on the receipt. The specific reward may vary by location and time of year, so check your receipt for the current offer

  • Question: Can I take the survey more than once?

Answer: Yes, you can take the survey multiple times, but you’ll need a new receipt each time. Each receipt is only valid for one survey entry. Keep in mind that surveys must be completed within a limited time (usually 2–3 days) after your visit to be eligible for the reward.

  • Question: Do I need to make a purchase to participate in the survey?

Answer: Yes, a purchase is required to receive a valid receipt with a survey invitation code. Chick-fil-A does not currently offer a no-purchase entry method for the MyCFAVisit survey.

  • Question: How do I redeem my free sandwich from the survey?

Answer: Once you complete the survey and get your validation code, follow these steps:

  1. Write the code on your original receipt (in the space provided).
  2. Visit any participating Chick-fil-A restaurant.
  3. Hand over the receipt with the code during your next purchase.
  4. Enjoy your free sandwich or reward item!

Make sure to redeem it before the expiration date mentioned (usually within 30 days).

  • Question: Can I give feedback without the survey code?

Answer: No, to use MyCFAVisit.com, a survey code is mandatory. However, you can still leave general feedback on the official Chick-fil-A website or by calling customer service, but you won’t be eligible for a reward without completing the official survey.

  • Question: Is MyCFAVisit.com safe and legitimate?

Answer: Absolutely. MyCFAVisit.com is the official Chick-fil-A survey platform, operated to collect feedback directly from customers. The site uses secure encryption to protect your information. Avoid fake or third-party lookalike survey sites.

  • Question: How long does it take to complete the survey?

Answer: The entire survey takes around 5–7 minutes. It’s designed to be quick and user-friendly. At the end, you’ll instantly receive a validation code for your reward.

  • Question: What should I do if my survey code isn’t working?

Answer: If your code is:

  • Expired (older than 2-3 days)
  • Incorrectly entered
  • Already used
  • Question: Can I share my MyCFAVisit reward with someone else?

Answer: Technically, the reward is linked to the original receipt and not to a person’s ID. However, it’s intended for personal use. If you give your receipt and validation code to someone else, they may be able to use it—but always follow the store’s discretion and policies.

  • Question: How often do Chick-fil-A change survey rewards?

Answer: Chick-fil-A may change the reward periodically based on promotions, location, and time of year. While the free original chicken sandwich is the most common incentive, other options like free fries or drink coupons may be offered occasionally.

  • Question: Can I take the MyCFAVisit survey from any country?

Answer: No, the MyCFAVisit survey is only accessible to customers within the United States or in countries where Chick-fil-A locations exist and the receipt includes a survey invitation. If you’re accessing the site from outside the U.S., the platform may be restricted.

  • Question: What languages are supported in the MyCFAVisit survey?

Answer: Currently, the survey supports English and Spanish. You can choose your language preference right after entering your survey code on the homepage.

  • Question: Does Chick-fil-A actually read the feedback?

Answer: Yes! Chick-fil-A values its customer feedback highly. All survey responses are collected, analyzed, and reviewed by the management team to help improve service, food quality, and the overall customer experience.